At Othe Furniture Shop, we take pride in offering designer-inspired furniture that transforms your living space. While we carefully curate each piece in our collections, we understand that sometimes a return or exchange may be necessary. Our policy is designed with the same attention to detail as our furniture selection.

Our Return Policy

We accept returns within 15 days of delivery for most items in their original condition. To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.

Please note: For safety and hygiene reasons, we cannot accept returns on the following items:

  • Ceiling lights & chandeliers (due to electrical components)
  • Changing tables and nursing chairs (hygiene considerations)
  • Any custom or special order items

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact us within 15 days of delivery at [email protected] with your order number and details about the product you would like to return or exchange.
  2. Our customer service team will respond within 2 business days with return instructions and a Return Merchandise Authorization (RMA) number.
  3. Repackage the item securely in its original packaging, including all accessories and documentation.
  4. Ship the item back to us using a trackable shipping service. The customer is responsible for return shipping costs unless the return is due to our error.
  5. Once your return is received and inspected, we will process your refund or exchange within 5 business days.

Return Shipping

Return shipping costs are the responsibility of the customer, except in cases where we sent the wrong item or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items like our designer armchairs or dining sets.

Refund Processing

Refunds will be processed to the original payment method within 7-10 business days after we receive your return. Depending on your financial institution, it may take additional time for the refund to appear on your statement.

For exchanges, we will ship the replacement item once the return is processed. Shipping times will follow our standard delivery schedule.

Damaged or Defective Items

If your designer-inspired furniture arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage and your order number. We will arrange for a replacement or refund at no additional cost to you.

Return Request Template

Use this template when requesting a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Othe Furniture Shop Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Order Details: – Product Name: [Product Name] – Reason for Return: [Please specify] – Preferred Resolution: [Refund/Exchange for [Product Name]] I have reviewed the return policy and confirm the item is in its original condition with all packaging and accessories. Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Our Commitment to Quality

Just as we carefully select each piece in our collections – from accent pillows to area rugs – we stand behind the quality of our products. Our return policy reflects our commitment to your satisfaction with every designer-inspired piece in your home.

For any questions about our returns policy, please contact us at [email protected] during our customer service hours: Monday-Friday, 9AM-5PM PST.