Privacy Policy

At Othe Furniture Shop (“we”, “us”, or “our”), we value your trust as much as we value the craftsmanship of our designer-inspired furniture. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website othefurniture.com or make a purchase from us.

1. Information We Collect

Like our carefully curated furniture collections, we only gather what’s essential to serve you better:

• Personal Information: When you make a purchase or create an account, we collect your name, email address, shipping address, payment information, and contact details – just enough to deliver your mid-century modern armchair or industrial-chic chandelier.
• Transaction Data: Details about purchases you make, including products ordered (like that perfect chaise lounge or space-saving loft bed), payment method, and delivery information.
• Browsing Information: We automatically collect certain data about your device and how you interact with our site, similar to how we note which designer-inspired decor pieces catch your eye.
• Communications: When you contact our customer service team about your changing tables or nursing chairs, we keep records of those exchanges.

2. How We Use Your Information

We use your data with the same care we put into selecting our furniture collections:

• To process your orders for accent pillows, area rugs, or dining sets and arrange global delivery (excluding Asia and certain remote areas)
• To communicate about your order, from confirmation to delivery updates
• To provide customer support for questions about payment methods or product details
• To improve our website and product offerings, ensuring we continue to offer the designer-inspired pieces you love
• To prevent fraud and enhance the security of our payment systems
• With your consent, to send you information about new arrivals and special offers

3. Data Sharing and Disclosure

We treat your information with the same discretion we apply to our furniture designs:

• Service Providers: We share necessary information with trusted partners who help us operate (payment processors, shipping carriers) – always with strict confidentiality agreements.
• Legal Requirements: We may disclose information if required by law, just as we comply with all furniture safety standards.
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred, but always protected under this policy.

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We protect your data with the same dedication we apply to crafting our furniture:

• All transactions are protected by 256-bit SSL encryption – the same security standard used by major financial institutions.
• Payment information is processed through PCI-compliant systems and is not stored on our servers after transaction completion.
• We implement appropriate technical and organizational measures to protect your personal data against unauthorized access or loss.
• Data is stored on secure servers and retained only as long as necessary to provide our services or as required by law.

5. Your Rights and Choices

You have control over your information, just as you have creative control over your living space:

• Access and Update: You can review and update your account information through our website.
• Marketing Communications: You may opt-out of promotional emails at any time using the unsubscribe link.
• Data Deletion: You can request deletion of your personal data, subject to certain legal obligations.
• Cookies: You can manage cookie preferences through your browser settings (see Section 6 below).

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies – small data files – to enhance your shopping experience, much like how the right lighting enhances a room:

• Essential Cookies: Necessary for basic functions like processing your chaise lounge purchase.
• Performance Cookies: Help us understand how customers browse our collections of armchairs and decor items.
• Advertising Cookies: Allow us to show you relevant designer-inspired furniture options on other sites.

You can control cookies through your browser settings, though this may affect certain website features.

7. International Data Transfers

As we ship globally (excluding Asia and certain remote areas), your information may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws.

8. Children’s Privacy

Our products like loft & bunk beds may be designed for children, but our website is not intended for users under 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this policy occasionally, just as we refresh our furniture collections. The updated version will be posted on our website with a new “Last Updated” date.