Welcome to Othe Furniture Shop’s FAQ page! We’ve compiled answers to the most common questions about our designer-inspired furniture, global delivery options, and shopping experience. Can’t find what you need? Our design-savvy customer service team is always happy to help at [email protected].

Product Questions

Q: What style of furniture does Othe Furniture Shop specialize in?
A: We offer designer-inspired pieces that blend contemporary and classic styles, including mid-century modern chairs, industrial-chic lighting, and multifunctional furniture perfect for urban living spaces.
Q: Are your products authentic designer pieces or inspired by designer styles?
A: We specialize in designer-inspired furniture that captures the essence of high-end design at 50-70% below retail prices, making stylish living accessible worldwide.
Q: What are your most space-saving furniture options?
A: Our convertible sleeper sofas, multifunctional armchairs, and loft/bunk beds are perfect for maximizing small spaces while maintaining style and comfort.

Shipping & Delivery

Q: Where do you ship to?
A: We offer global delivery (excluding some Asian and remote regions) from our California-based warehouse to ensure your furniture arrives in perfect condition, whether you’re in urban Chicago or coastal Portugal.
Q: What are my shipping options?
A: We provide two convenient options:
Express Delivery ($12.95 via DHL/FedEx): 1-2 day processing + 10-15 day delivery with real-time tracking
Free Standard Shipping (orders over $50 via EMS): 1-2 day processing + 15-25 day delivery with email tracking
Q: How long does order processing take?
A: All orders require 1-2 business days for careful processing before shipping. You’ll receive tracking information as soon as your designer-inspired pieces are on their way.
Q: Can I track my order?
A: Absolutely! Express orders include real-time tracking updates, while standard shipping provides email tracking notifications. All tracking information is sent directly to your inbox.

Returns & Exchanges

Q: What is your return policy?
A: We offer 15-day returns from the delivery date because we stand by our premium quality. If your metallic leatherette bed or rattan console doesn’t spark joy, we’ll make it right.
Q: How do I initiate a return?
A: Simply email our customer service team at [email protected] within 15 days of receiving your order. We’ll guide you through the effortless return process.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method for returns.

Payment & Account

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption to protect all transactions. Your payment security is our top priority.
Q: Do you offer gift cards or store credit?
A: Currently we don’t offer gift cards, but we’re considering this stylish option for future design enthusiasts!

Customer Service

Q: How can I contact customer service?
A: Our design-savvy team is available at [email protected] to answer any questions about delivery to your area or specific products.
Q: What are your customer service hours?
A: We’re available Monday-Friday, 9AM-5PM PST to assist with your designer furniture needs.

Still have questions? We’re passionate about helping you create your perfect space with our designer-inspired furniture. Reach out anytime at [email protected] or start shopping our curated collection now!